About us

Reliable Security.
Exceptional Service.

At Fidelis APS, we deliver more than just security—we provide peace of mind with licensed, insured professionals trained in both protection and hospitality. Our teams ensure safety without sacrificing the guest experience.

Frequently Asked Questions

  • What services does Fidelis APS provide?

    Fidelis APS offers full-spectrum security solutions with a focus on safety, hospitality, and professionalism. We serve schools, hospitals, retail locations, and events—providing services like foot patrols, vehicle patrols, and concierge-style security. 

  • How are Fidelis security professionals trained?

    Our team is trained in our signature “white glove” approach, emphasizing de-escalation, emotional intelligence, and exceptional customer service. We ensure each professional is equipped to maintain both safety and a positive guest experience.

  • Can clients choose their security professionals?

    Yes—and we encourage it. Every environment is unique, and we help you build a team that fits your culture and operational needs. Think of it as designing your ideal security presence—down to the last detail.

  • Are Fidelis professionals licensed and insured?

    Absolutely. All our personnel are fully licensed and insured, meeting or exceeding state and industry standards.

  • What makes Fidelis APS different?

    We merge traditional security with emotional intelligence and hospitality. Our balanced approach ensures not just protection—but a secure, welcoming environment where people feel safe and respected.

  • Does Fidelis offer ongoing training?

    Yes. Our professionals receive bi-weekly training and individualized coaching focused on best practices in de-escalation, awareness, and service. Continuous improvement is part of our promise.

  • Who does Fidelis serve?

    We serve a wide range of clients—from healthcare and education to retail and live events. Our tailored approach allows us to integrate seamlessly into your environment, protecting people while enhancing their experience.